Privacy Policy

1. Introduction

Bournemouth Energy Limited (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information you give us.

When you fill out and submit forms on our website (www.bournemouthenergy.co.uk), such as newsletter registration, contact or booking request forms, or contact us via email or phone, then you may provide us with personal information. This information may include your name, address, phone number and email address, or your property information. This also includes payment details if jobs are paid for over the phone. Please note we do not store payment information and use a third party payment portal (Sage Pay).

Information we collect about you.

When you visit this website we may collect technical information from you such as your IP address, browser and version, along with analytic information about your visit such as the full Uniform Resource Locators (URL) clickstream to, through and from the website and time spent on each page. This information is anonymous and cannot be used to personally identify you.

Cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you accept our Cookie notice. Cookies contain information that is transferred to your computer’s hard drive.

When you visit our website, we use Analytics performance cookies to collect information so that we can analyse how you use our website. These cookies don’t collect information that identifies you. All information these cookies collect is anonymous and is only used to improve how our website works.

You can delete existing cookies off your hard drive and choose to block new cookies from our website. You can find out how to do this by visiting www.allaboutcookies.org.

How to opt out of Analytics

To opt out of Analytics you can decline cookies via the Cookie Policy notice at the bottom of our website.

2. Information We May Collect From You

2.1 Information You Provide to Us

We may collect and process personal data that you provide to us when you:

• complete forms on our website (including contact, booking or enquiry forms);
• correspond with us by email, telephone or other means;
• request services from us.

This information may include:

• name;
• postal address;
• email address;
• telephone number;
• property-related information.

Where payment is taken over the telephone, payment details are processed securely using a third-party payment provider. We do not store card payment details.

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect:

• IP address;
• browser type and version;
• operating system;
• information about your visit, including pages viewed, page response times and navigation paths.

This information is collected for analytical and statistical purposes only and does not identify you personally.

3. Cookies

Our website uses cookies to distinguish you from other users and to improve your experience.

3.1 Analytics Cookies

We use performance and analytics cookies to understand how visitors use our website. These cookies collect anonymous information and do not identify individual users.

3.2 Managing Cookies

You can control or delete cookies through your browser settings and may decline non-essential cookies via the cookie notice on our website.

Further information about cookies can be found at:
www.allaboutcookies.org

4. How We Use Your Personal Data

4.1 Lawful Bases for Processing

We process personal data under one or more of the following lawful bases:

• performance of a contract – to provide services requested by you;
• legal obligation – to comply with statutory and regulatory requirements;
• legitimate interests – for business administration, service improvement and fraud prevention;
• consent – where you have explicitly opted in (for example, marketing communications).

4.2 Purposes of Processing

We use personal data to:

• provide and manage our services;
• communicate with you regarding enquiries or bookings;
• notify you of changes to our services;
• administer and improve our website;
• maintain website security;
• comply with audit, accreditation and regulatory requirements.

5. Disclosure of your Information

We may share personal data with:

• service providers, subcontractors and professional advisers where necessary to deliver services;
• IT, analytics and website service providers;
• accreditation bodies or regulatory authorities where required by law.

We do not sell personal data to third parties.

6. Where we Store your Data

Personal data is stored securely within the United Kingdom or the European Economic Area (EEA).

While we take appropriate technical and organisational measures to safeguard personal data, transmission of information over the internet is not completely secure and is therefore at your own risk.

7. Data Retention

We retain personal data only for as long as necessary to:

• fulfil the purposes for which it was collected;
• comply with legal, regulatory and accreditation requirements.

Retention periods vary depending on the nature of the data and the services provided.

8. Your Rights

Under UK GDPR, you have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request erasure of personal data (where applicable);
• request restriction of processing;
• object to processing based on legitimate interests;
• request data portability;
• withdraw consent where processing is based on consent;
• lodge a complaint with the Information Commissioner’s Office (ICO).

There is no fee for exercising these rights.

9. Marketing Communications

You will only receive marketing communications from us where you have explicitly opted in.

You may withdraw consent at any time by contacting us or using unsubscribe links where provided.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before submitting personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you.

12. Third-Party Websites

If you have any questions, comments or requests regarding this Privacy Policy, please contact:

Bournemouth Energy Limited

[email protected]